Return Policy
At The Best Coins, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure a hassle-free experience. Please review the following guidelines and procedures for returns:
1. Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it.
Numismatic coins and silver bars must be in their original packaging and accompanied by any certificates of authenticity or documentation provided.
Returns must be initiated within 7 days of receipt of your order.
For most items in-store returns are required.
2. Return Process:
To initiate a return, please contact us at thebestcoinsfortmill@gmail.com or by filling out the contact form on our website.
Please provide your order number and a brief explanation of the reason for the return.
Once your return request is approved, we will provide you with instructions on how to return your item.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
4. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed as store credit within two business days.
Please note that shipping costs are non-refundable, and a restocking fee up to 20% may apply in some cases.
5. Exchanges:
If you would like to exchange your item for a different product or size, please contact our customer support team to arrange the exchange.
Exchanges are subject to product availability, and additional shipping charges may apply.
6. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
We may request photographic evidence of the damage or defect to expedite the resolution process.
7. Final Sale Items:
Certain items, such as clearance or discounted products, may be marked as final sale and are not eligible for return or exchange unless they are defective or damaged upon receipt.
8. Contact Us:
If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer support team at THEBESTCOINSFORTMILL@GMAIL.COM.
We appreciate your business and strive to provide the best possible shopping experience for our customers. Thank you for choosing The Best Coins!